How To tracking user login Service Portal?

[thoang93]

I have a requirement to tracking last user login included:
- User name
- IP Address

- Date/Time login

How can I storage this information and show this information in Service Portal page?

[Dr Atul G- LNG]

Hi @thoang93 

https://www.servicenow.com/community/platform-analytics-forum/service-portal-visitors/m-p/1206599

https://www.servicenow.com/community/developer-forum/tracking-user-login-information/m-p/1496885

https://www.servicenow.com/community/platform-analytics-forum/number-of-users-who-have-logged-in-to-...

[thoang93 · Accepted solution]

Hi Atul,

Thank you for your reply. I got the solution for me. Below is my Solution

Create a Widget and add it to the Service Portal

Here is my script in the widget:
HTML

<div class="row">
  <div ng-class="" class="col-sm-12 col-xs-12">
    <div class="panel panel-default b">
      <div class="panel-heading">
        <h2 class="panel-title">
          <i class="fa fa-info-circle m-r-sm"></i>User Tracker
        </h2>
      </div>
      <div class="body padder-xs">
        <div class="list-group">
            <div class="list-group-item">
              <div>
                User Name: {{data.userName}}
              </div>
              <div>
                Display Name: {{data.name}}
              </div>
              <div>
                IP Address: {{data.ipAddress}}
              </div>
              <div>
                Last Login: {{data.process_on}}
              </div>
            </div>
          </div>
        </div>
      </div>
  </div>
</div>

CSS ( I'm not sure which one apply because this widget I clone from Hello World widget just reuse)

.list-group-item {
  border: none;
  padding: 5px 15px;

  .btn-link {
  	padding-left: 0;
    padding-right: 0;
  }
}

.user-details {
  word-wrap: break-word; // ie support
  overflow-wrap: break-word;
}

.select2-container.select2-allowclear .select2-choice .select2-chosen {
  margin-right: 60px;
}

.mia i {
  font-size: 6rem;
}

.mia {
  color: #808080;
}

.popover {
  z-index: 1049;
}

.user-profile-container {
  width: 100%;
  max-width: 755px;
  margin: 0 auto;
  padding: 0 8px;
}
.input-switch input[type=checkbox]:checked ~ .switch {
	background-color: $brand-primary;
}

// accessible accessibility toggle
@media screen and (-ms-high-contrast: active) {
  .input-switch input.ng-not-empty+label.switch[for="accessibility-enabled"] {
    background-color: highlight;
    border: none;

    &:before {
      background-color: highlightText;
    }
  }

  .input-switch input.ng-empty+label[for="accessibility-enabled"] {
    background-color: window;
    border: 1px solid windowText;

    &:before {
      background-color: windowText;
    }
  }
}

Server-script:

(function() {
	data.userName = gs.getUserName();
	data.userID = gs.getUserID();
	data.name = gs.getUserDisplayName();
	
	// Query current login User
	var user = new GlideRecord('sys_user');
	user.get('sys_id', data.userID); // replace USER_SYS_ID with the actual sys_id of the user

	// Query login Event
	var event = new GlideRecord('sysevent');
	event.orderByDesc('sys_created_on');
	event.addQuery('user_id',gs.getUserID());
	event.addQuery('name', 'login'); // replace 'your_event_name' with the actual event name
	event.query();
	if (event.next()) {
		data.ipAddress = event.getValue('parm2'); // replace 'field_name' with the actual field name
		data.process_on = event.getValue('process_on');
		var login_history = new GlideRecord('u_login_history');
		login_history.addQuery('u_user_name',data.userName);
		login_history.query();
		if(login_history.next()){
			login_history.u_current_login = data.process_on;
			login_history.u_ip_address = data.ipAddress;
			login_history.u_user_name = data.userName;
			login_history.u_last_login = login_history.u_current_login;
			login_history.u_user_id = data.userID;
			login_history.update();
		}
		else{
			var gr = new GlideRecord('u_login_history');
			gr.initialize();
			gr.u_user_name = data.userName;
			gr.u_ip_address = data.ipAddress;
			gr.u_last_login = data.process_on;
			gr.insert();
		}
	}

I created a Login history table to save event login because sysevent table will remove login events after 7 days

[Ademir Amaral1]

The last login you can get from the last login in sys_user, and the IP information can cross with this KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564981