Service Portal Visitors

[Nomava Ntaka]

Dear All

is it possible to have a count on the number of people that visit the service portal. How can I do this and have a distinct count a day.

then I can break this number down by what they are visiting or searching.

Mava

[Alikutty A]

Hi,

There is an OOB table called as "Service Portal Login Entries" or sp_log which could be used for tracking the users who have accessed the portal. It would give you an entry for each page accessed by the user and you could report on it further.

URL: https://INSTANCE_NAME.service-now.com/sp_log_list.do

Thanks

[Nomava Ntaka]

Thank you so much Alikutty this is helping a lot

so what happens if someone visits the same page more than once a day? I it possible to count distinct per page? 

[Alikutty A · Accepted solution]

You will have multiple entries for each access to a page. You could create distinct report on the same to get unique counts pers user. Create a bar chart with the following settings in aggregation.

[Nomava Ntaka]

Thank you so much, this is exactly what I am looking for.