How to trigger Email from flow designer after a particular time

[marrikruthi]

I have created a flow and I have created approve mail and reject mail when task is approved or rejected . now i want to send an email when there is no responses with in the time the task should cancelled and send the mail to requestor that "your request is cancelled"
(If Timer expires and no response: Cancel Task → Send Email to Requestor)
Any suggestions on where to set the time in Flow Designer.

[Ravi Gaurav · Accepted solution]

Hi @marrikruthi 
My suggestion will be use "Wait for Duration" logic within your flow to check if a task was approved, rejected,

Diagram to make you understand

[Mark Manders]

I think this is something you will be using more often, so I would create a subflow for it. Within that subflow you set the 'wait for x time' and then do a check to see if there has been a response or not. Depending on your requirements (looking at re-useability), you can either send back a response to your main flow to create the emails and do stuff with your item, or handle that within the subflow and just send a signal back to the main flow to cancel the approvals.

[Sandeep Rajput]

@marrikruthi You can use wait for duration flow logic within your flow and wait for a certain duration to check if the task was approved/rejected or if no action was taken please refer to https://docs.servicenow.com/bundle/xanadu-build-workflows/page/administer/flow-designer/concept/flow... to know more about the same.

[Ravi Gaurav · Accepted solution]

Hi @marrikruthi 
My suggestion will be use "Wait for Duration" logic within your flow to check if a task was approved, rejected,

Diagram to make you understand

[Amit Verma · Accepted solution]

Hi @marrikruthi 

If I understood your requirement clearly, you want to have a timer on the Approval Task. If yes, in the Ask for Approval Action, you can configure Due Date field to Either Approve/Reject/Cancel the Approval Task after a specific or relative amount of time.

Thanks and Regards

Amit Verma