How to trigger notification from UI Action without generating an event

Vinod40 · ‎08-04-2020

Hello All,

We need to trigger an notification from UI Action without event generation. In Notification the 'Send When' field is set as 'Triggered'.

Thanks in advance for the help !!!

sachin_namjoshi · ‎08-05-2020

You can trigger flow action which has creates notification from UI action using Flow API which will trigger your existing notification.

(function() {
	
  try {
    var grIncident = new GlideRecord('incident');
    grIncident.get('57af7aec73d423002728660c4cf6a71c');

    var inputs = {};
    inputs['variable'] = grIncident;

    sn_fd.FlowAPI.startActionQuick('global.update_record_test', inputs);

  } catch (ex) {
    var message = ex.getMessage();
    gs.error(message);
    }
	
})();

https://docs.servicenow.com/bundle/orlando-application-development/page/app-store/dev_portal/API_ref...

Regards,

Sachin

View solution in original post

Tejal Zete · ‎08-05-2020

Hi Vinod,

Event is fired means when you generate event via server side objects ( e.g business rule, script includes).

Send when

Select under what condition the notification is sent:

When a record is inserted or updated
When a particular event is fired
When triggered as an action step in Flow Designer

Please check below for more details:-

https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/notification/task/t_...

https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/flow-designer/refere...

Mark it Correct/Helpful if this helps you.

Thanks and Regards,

Tejal Zete

Vinod40 · ‎08-05-2020

Thanks, Tejal for the response.

We already have a notification with 'Send When' as 'Triggered' and the notification is been triggering from a Flow (the Flow has other actions as well).

As part of my new requirement, We created the UI action button and when someone clicks the UI action button it needs to send the same notification.

I don't want to create another flow just to trigger this notification. So I am looking for some code reference to send notification from UI action itself.