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07-03-2020 02:09 AM
Hello Team,
I have created new customised table and in that there are four child tables. I'm trying trigger notifications for all the table which I have created on Parent table. Can anyone help me how to do this because I can see there is no inherit option on Notifications which can trigger for child tables as well.
I have created a event for trigger based on event but here I have written Business rule but it's also not working.
Thanks,
Chaitanya
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07-05-2020 05:56 AM
Hi,
Since you mentioned event triggered and processed please check this
1) you are sending recipient as gs.getUserID()
2) in email notification are thess checkbox as true
a) Send to event creator as true
b) Event parm1 contains recipient as true
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-03-2020 03:10 AM
Hi,
so event got generated. Did it get processed?
Event is on which table? parent or child?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-03-2020 03:25 AM
Hi Ankur,
Event State is processed but when I gone through email logs it's not showing.Event is on parent table.
Thanks,
Chaitanya
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07-03-2020 04:23 AM
Hi,
email is on which table?
Are you using any mail script in your email which might be breaking?
Regards
Ankur
Ankur
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07-03-2020 04:31 AM
email is on parent table and i'm not using any email script.
Thanks
Chaitanya
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07-03-2020 06:07 AM
You can try this
Since event and email is on Parent Table ensure you give the gliderecord of parent table when triggering eventQueue
If that works it is fine
Also if you require specific fields from child to print then you can use email script to again query with the current sys_id but now table would be child table during query
If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader