How to trigger parent table notifications to child table to

Chaitanya Redd1
Tera Guru

Hello Team,

I have created new customised table and in that there are four child tables. I'm trying trigger notifications for all the table which I have created on Parent table. Can anyone help me how to do this because I can see there is no inherit option on Notifications which can trigger for child tables as well.

I have created a event for trigger based on event but here I have written Business rule but it's also not working.

 

Thanks,

Chaitanya

1 ACCEPTED SOLUTION

Hi,

Since you mentioned event triggered and processed please check this

1) you are sending recipient as gs.getUserID()

2) in email notification are thess checkbox as true

a) Send to event creator as true

b) Event parm1 contains recipient as true

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Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

18 REPLIES 18

Hi,

so event got generated. Did it get processed?

Event is on which table? parent or child?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

Event State is processed but when I gone through email logs it's not showing.Event is on parent table.

 

Thanks,

Chaitanya

Hi,

email is on which table?

Are you using any mail script in your email which might be breaking?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

email is on parent table and i'm not using any email script.

 

Thanks

Chaitanya

You can try this

Since event and email is on Parent Table ensure you give the gliderecord of parent table when triggering eventQueue

If that works it is fine

Also if you require specific fields from child to print then you can use email script to again query with the current sys_id but now table would be child table during query

If my answer solved your issue, please mark my answer as Correct & 👍Helpful based on the Impact.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader