How to trigger parent table notifications to child table to

Chaitanya Redd1
Tera Guru

Hello Team,

I have created new customised table and in that there are four child tables. I'm trying trigger notifications for all the table which I have created on Parent table. Can anyone help me how to do this because I can see there is no inherit option on Notifications which can trigger for child tables as well.

I have created a event for trigger based on event but here I have written Business rule but it's also not working.

 

Thanks,

Chaitanya

1 ACCEPTED SOLUTION

Hi,

Since you mentioned event triggered and processed please check this

1) you are sending recipient as gs.getUserID()

2) in email notification are thess checkbox as true

a) Send to event creator as true

b) Event parm1 contains recipient as true

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

18 REPLIES 18

Hi Ankur,

I'm giving Gide record of parent table when triggering eventqueue. Still doesn't worked.

 

Thanks,

Chaitanya Reddy

Hi,

I have this configuration and it worked for me

1) event on parent table

2) email on parent table

3) I created record on child table

Using background script I queried the parent table with the child table sys_id and then gave that in the eventQueue()

It triggered the event in event log

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi Ankur,

Can you check below business rule is there any mistakes in that as you can see in the image black mark one is parent table.

 

find_real_file.png

 

Thanks,

Chaitanya

Hi,

the script looks fine

you should query parent table in glide record. Did you use that?

Also I assume this BR is on parent table

I also assume Event and email is on parent table

Regards
Ankur

 

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes, I have used parent table in glide record, Event & email notification as well. still it didn't worked I can see only event is triggred and it's been processed but when I check email logs it's not triggering email notification.

 

Thanks,

Chaitanya