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‎07-03-2020 02:09 AM
Hello Team,
I have created new customised table and in that there are four child tables. I'm trying trigger notifications for all the table which I have created on Parent table. Can anyone help me how to do this because I can see there is no inherit option on Notifications which can trigger for child tables as well.
I have created a event for trigger based on event but here I have written Business rule but it's also not working.
Thanks,
Chaitanya
Solved! Go to Solution.
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‎07-05-2020 05:56 AM
Hi,
Since you mentioned event triggered and processed please check this
1) you are sending recipient as gs.getUserID()
2) in email notification are thess checkbox as true
a) Send to event creator as true
b) Event parm1 contains recipient as true
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-05-2020 04:53 AM
Hi Ankur,
I'm giving Gide record of parent table when triggering eventqueue. Still doesn't worked.
Thanks,
Chaitanya Reddy
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‎07-05-2020 05:02 AM
Hi,
I have this configuration and it worked for me
1) event on parent table
2) email on parent table
3) I created record on child table
Using background script I queried the parent table with the child table sys_id and then gave that in the eventQueue()
It triggered the event in event log
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-05-2020 05:27 AM
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‎07-05-2020 05:39 AM
Hi,
the script looks fine
you should query parent table in glide record. Did you use that?
Also I assume this BR is on parent table
I also assume Event and email is on parent table
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-05-2020 05:49 AM
Yes, I have used parent table in glide record, Event & email notification as well. still it didn't worked I can see only event is triggred and it's been processed but when I check email logs it's not triggering email notification.
Thanks,
Chaitanya