How to turn defects / enhancements tasks on

[johannes5]

Hi ServiceNow Community Developers,

Is there a way to turn on the enhancements and defects task? What we are looking for here is something similar to problem tasks which is currently available as a plugin that you just activate and the problem tasks related list is just there. Does ServiceNow provide something like that for defects /enhancements or this is something that one may have to create from scratch. Please advise.

Thanks,

Johannes

[pradeepbansal]

Hi Johannes,

As Kelly mentioned, in SDLC, you can convert an enhancement to a story and then the story can have multiple tasks underneath. This story can be estimated, assigned to sprints and follow the life cycle of a story.

However if you want to create tasks specifically for an enhancement, it can be done pretty quickly by creating a new enhancement task table, referencing it to the enhancement record and then adding the related list ( enhancement task) to the enhancement record.

Thanks

Pradeep

[Ashutosh Munot1]

Hi,

THis is simple....if you want it to visible only when you need then write a client script on that table and give condition when u want to see this two related list. just you need to see proper values and name of this field to be mentioned in script.

i have recently done this.

[trishjohnson]

We've done this and now have ETASKS under ENHC by extending planned task.   However, be careful going this route.   We have an end to end process from DMND through ENHC/PRJ to CHG with financial roll ups as well.   By creating these extensions and new tasks in these other work types we now have several tables to maintain when any changes are needed.   There are also inconsistencies in the task and planned task cost and schedule roll ups from our operational demand where we have tasks and our portfolio demand where we have planned tasks.  

We are now going back and working with the ServiceNow team to instead of creating CTASKS, ETASKS, ITASKS, MTASKS, etc. etc that extend planned task and have 8 tables to maintain; we will have our parent work types of INC, PRB, DFCT, ENHC, MOP and will have just TASKS underneath all that have the cost and schedule roll up functionality.   PRJ will still remain PRJTASKS specifically.

Again, this solution is still in process of being resolved.   But long story short, you absolutely can have "ETASKS" or tasks in the ENHC space.   Just remember to think long term in your solution.

[valeriecarpente]

Johannes,

Try right clicking the 3 bars on the left-hand side of an open ticket.

Valerie

[Melissa Barnes]

Is there a current link to activating or the plugins/products that enable ENHC enhancement and defect records?  SAFe Agile indicates they should be available with the plugins installed but they don't appear to be. The last comments on this topic are quite a few years old.