How to update incident using import set API

String · ‎11-05-2020

I have created a customised import set where incident ticket is created ,but now how to update the incident using import set API from 3rd party inbound Json.

Ankur Bawiskar · ‎11-05-2020

@kiranchand

you must be mapping the coalesce field via field map under the transform map

if the incoming value matches with target table it will update; if not found then it will insert

you need to have POST method

Only POST and GET are supported for Inbound REST Import Set

refer below link

Inbound REST Scripted Web Service

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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Ankur Bawiskar · ‎11-05-2020

@kiranchand

Can you share what is currently configured?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

String · ‎11-05-2020

Hi @Ankur Bawiskar

1.created services fields

2.Created Incident transform map

3.Mapping assist(Field maps)

4.using transform scripts sending the create incident res

Ankur Bawiskar · ‎11-05-2020

@kiranchand

refer below link for reference:

Exercise: Create a Web Service Import Set

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

String · ‎11-05-2020

Exactly same i created .