How to update RITM assignment based on most recent active SCTask in a sequential task setup?

[PrathmeshT]

Hi Community,

I'm working on a requirement where the Requested Item (RITM) should always reflect the assignment group and assigned to values of the most recent active sc_task associated with it.

Here’s the business scenario:

Tasks are created sequentially (i.e., when one task is closed, the next is created).

I have a Business Rule to update the RITM whenever a task is closed.

The challenge: sometimes when the current task is closed, the next task isn’t created immediately, so the RITM doesn't get updated with the new active task’s values.

Acceptance Criteria:

RITM assignment group and assigned to should always reflect the most recent active sc_task.

If the latest sc_task is closed, it should fall back to the next most recent active task, if available.

[Muhammad Salar]

Hello. If your BR is on sc_task then try to trigger it on Insert with conditions of your related ritm

[Uncle Rob]

Whatever you use to build this, please make sure its conditioned out for specific Catalog Items.
I can't imagine this is the way you'd want every single service to work.
In most cases I've seen in 15 years, a particular group owns the full workflow (RITM) where as contributing teams own component pieces (sc_tasks).