How to update worknotes Based on Related List Records adding/removing?

siva44
Tera Contributor

‎02-07-2025 10:47 PM

Hi,

I have one requirement update the work notes whenever records added or removed in related list like  service now  incident table whenever under related list  problem record added then work notes updated with "

Problem PRB0000001 'Parent' field added " this is the OOB how to configure this
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Barath P
Tera Guru

‎02-07-2025 11:29 PM

@siva44 , I don't know why it is not coming. you can see the task relationship table in below.

 

BarathP_0-1738999566007.png

Alternative Approach (Using an OOB Configuration)

ServiceNow provides Audit Tracking for related records. To enable OOB tracking:

  1. Go to System Definition > Dictionary.
  2. Search for the task_rel_task table.
  3. Open the Parent field.
  4. Enable Audit (if not enabled).
  5. Save and test.

This may enable OOB updates in Activity Logs, but if you need it in Work Notes, use the Business Rule

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Thanks & Regards,

Barath.P

 

 

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