how to use email.setFrom in Scheduled Reports

[sohan_snow]

Hi All,

I am scheduling a report and would like the recipients to receive it from Global Change Management instead of the regular IT Service Desk<instance name@service-now.com>.

How can this be achieved

Thanks in advance

[sudharsanv36]

Hi,

From the mesage section, I believe we can call the mail scripts. Please refer below.

Scripting for Email Notifications - ServiceNow Wiki

[johnram]

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here: Scripting for Email Notifications

Visit http://docs.servicenow.com for the latest product documentation

[gauravchoudhury]

Hi Sohan,

Please refer to the below links for your reference:

• Link 1

[brendanwilson84 · Accepted solution]

Mail script as follows

Name -Sendfrom

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

/* Optional GlideRecord */ event) {

// Add your code here

//var from = current.u_from;

email.setFrom('Global Change Management');

})(current, template, email, email_action, event);

In your report body place the following

${mail_script:Sendfrom}