How to use session timeout?

[Venkatesh35]

Hi there,

The session timeout setting can be found in sys_properties_list.do. And there after I searched for "glide.ui.session_timeout". I have changed the value in from 30 to 2 (which counts in minutes). But after 2 minutes, I was not logged out. 

I'm seeing login page when I reload after 2 minutes. And immediately my instance is back again with logging in.

[johnfeist]

Hi Venkatesh,

The logout is for inactivity.  If you are trying to use functionality that is locally based, you won't necessarily time out.  Depending on how you authenticate (locally or via SSO) you may be logged back in automatically by reloading the page or required to authenticate manually.

Hope that helps.

:{)

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[Venkatesh35]

Hi John, your response was helpful. Thing I wanted to know is, how can I know whether I'm authenticating locally or via SSO. And how can I log out from instance after 5 minutes of inactivity.

[johnfeist]

Hi Venkatesh,

I suspect that there is something capturing how you have logged in, but I don't know what or where.  I'm sure you know this, but the simple answer is if you entered ID and password, you authenticated locally if you used the Use external logon link you authenticated via SSO.

As to the logout, just go and do something in a different browser tab or application for six minutes.  When you come back to ServiceNow, ask for a list of incidents or something else that has to go to the server.  Depending on how you authenticated and how you have some other parameters set up, either you will have to reauthenticate or you'll see the system logging you in again.

Hope that helps.

:{)

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[Venkatesh35]

Hi John, it was informative. Can you help me with setting up session timeout( procedure )