How to use session timeout?

[Venkatesh35]

Hi there,

The session timeout setting can be found in sys_properties_list.do. And there after I searched for "glide.ui.session_timeout". I have changed the value in from 30 to 2 (which counts in minutes). But after 2 minutes, I was not logged out. 

I'm seeing login page when I reload after 2 minutes. And immediately my instance is back again with logging in.

[johnfeist]

Hi Venkatesh,

I don't know of any need for a procedure.  Dirk's answer covers it pretty well.  One thing you can do if you are authenticating via SSO is make sure that the check box ForceAuthnRequest in the advanced tab is checked.  That will force a login each time.  You might also check that that box is not on the form in two different places.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

[DirkRedeker]

Hi

I think you need to log out and back in to make this value take effect for your current session.

It also depends on how you log in?

Do you need SSO? (an external IDP for authentication).

In that case the browser will still hold the token to log in back to ServiceNow.

E.g. if your IDP (SSO) token times out after 60 Minutes, your session may end after 2 Minutes, but in your next hit to ServiceNow you will be logged in again using that (still valid) SSO token.

Does that make sense to your situation?

Let me know & BR

Dirk