Service Portal : My organization is mostly bilingual, however there are English or French only users. So when a user is directed to the service portal login page, the user language is always defaulted to English. So every time, the user need to selec...
hi community, I am planning to give my Service-Now Certified System Administrator certification in the first week of july 2020. can anybody tell me what should i follow step by step like from where to start and if anyone has used any plan or approach...
Hi,In a UI page, I need to check whether any user is currently logged in or not. I tried the below things to retrieve the details for checking,1) I tried using g_form.userName in the client section of the UI Page. But i didn't get the user name.2) I ...
I have a requirement to copy and but I do not want to insert the record right away. Instead I want it to copy some of the fields to the new incident but I need to leave some mandatory fields blank. So I would like it to act like someone click creat...
I'm trying to add the the little video icon from the retina_icons into the description area of a Record Producer but I've got no idea how to do that (bad HTML/CSS skills). Trying to put it in front of a link, something like this: Within the Service...
Hi All,I have a column in a custom table that is of type list. I am accessing the record using GlideRecord but I am confused as to how I can update that particular column (retaining the previous data) and also gr.update() to the new values.Thanks for...
Hi all,I've written an onLoad client script which does quite a lot of things. One of those things is using g_form.removeOptions on a choice list when g_form.isNewRecord() evaluates to true. It's working fine to remove options from 'hardware_status' ...
Just a quick (hopefully) trivial question. I have a field on a table, the field has the word '(empty)' in it, so it is not literally empty, but instead states that it is (empty). I have a script using the nil() GlideElement. What I want to know, will...
Hi Experts, I'm sending emails to my personal instance but I do not see them in the Inbox or in received modules. I have made sure that "Email receiving" is enabled and also I checked the Email Reader scheduled Job which is "Ready". Also, I'm sending...
I have set up the following test steps for an ATF test in Madrid, and you can already see the problem :). We cannot seem to go past submitting a RITM using the ATF test step Order a Catalog Item (SP). The Client Test Runner clicks "Order Now" (we ...
Just like the property "glide.ui.list.allow_extended_fields" to filter base tables with extended table's fields, Is it possible to bring the incident table specific columns on task table list?Or in simpler terms, Can i bring priority column (incident...
Hello, I am working on a scoped application and i was trying to call an UI script function from a client script in the same scope but i am not able to do it.Please find the script which i am using below - UI script- Name - clientUtil var x_roho_c2r =...
Hi All, I have a requirement from the customer that for all tickets (incident/request ) only one particular survey has to be triggered. I have created the trigger condition as follows: table : task user field : opened by condition : assignment group ...
I want to pass the table name to the "Data Table From Instance Definition" widget from another widget. Essentially, I have two widgets on my page. The first widget contains a list of table names. When the user clicks on the table name, I want it to...
Hi, Is it there any OOTB widget available to show location tree structure?? If any custom code is required need help/guidance to develop. @Chuck Tomasi @Pradeep Sharma : please help! Thanks, Supriya
