How would i know if the message i am getting is from client script or business rule?

[Community Alums]

Hi,

How would I know if the error message I get like this is from Client Script or Business Rule? I know it for this, but how do we generally know? Kindly help.

Regards

Suman P.

[Mark Roethof · Accepted solution]

Hi there,

I would use the code search for things like this. Most of the times gives good insights and within seconds.

Obviously manually searching could work also, since this example is pretty clear. Though in general, code search.

Kind regards,
Mark

[Sid_Takali]

Hi @Community Alums please find the message in Client Script & business Rule using condition Script Contains "It's Critical Please work on it". and check from which script it is triggering. 

[Mark Roethof · Accepted solution]

Hi there,

I would use the code search for things like this. Most of the times gives good insights and within seconds.

Obviously manually searching could work also, since this example is pretty clear. Though in general, code search.

Kind regards,
Mark

[Manmohan K · Accepted solution]

Hi @Community Alums 

You can refer below video for steps on how to do code search in ServiceNow

https://www.youtube.com/watch?v=Z3et1qFGIKY

[Weird]

As everyone says the studio tool is really helpful when trying to figure out where a message is coming from. Sometimes it however isn't easy to search since the message can be build with variables, so the message in your screenshot might be "It's " + current.impact + " please work on it" which makes it hard to search on studio.

I've simply saved in my favorites BR and client script tables.
In both I've created filters that find all server side or client side messages and I simply go there and change the table accordingly.

Servicenow documentation provides some of the message functions with descriptions:
https://docs.servicenow.com/en-US/bundle/utah-api-reference/page/script/general-scripting/reference/...

Also I'm pretty sure you should be able to use g_form.addErrorMessage() and addInfoMessage() on client side as well, though I haven't used them in a while so I'm not sure if they're deprecated.