Hr case short recsription

[chandan31]

Hi All,

Can you tell me  in which script short description of hr case is populating  "HR service name - employee name (employee ID)because one of the service which is designed recently i want static short description like  "abcd" but i am unable to find the script .

Can you suggest.

[Harish KM]

Hi @chandan31 The script include is named hr_ServicesUtil, and it's calling the function: createCaseFromProducer and

In hr_CaseUtils script include you need to check this line

this._case.short_description = gs.getMessage("{0} case for {1}", [ serviceName, username ]);

[Ankur Bawiskar]

@chandan31 

it comes from script include shared by Harish

Please update it and let us know if it works

[chandan31]

Sorry from my side in my script include "this._case.short_description = gs.getMessage("{0} case for {1}", [ serviceName, username ]); is not present .

createCaseFromProducerByService : function(producer, service, rpId) {

        // Convert the producer to a question list object

        var questions = this._getProducerQuestions(producer, rpId);

        // Set the proper HR Case fields

        this.updateCase(service, questions, 'self_service');

        // Set the redirect for the producer back to Case list

        producer.redirect = 'sn_hr_core_case_list.do?sysparm_query=active%3Dtrue^opened_byDYNAMIC90d1921e5f510100a9ad2572f2b477fe^ORDERBYDESCnumber&sysparm_titleless=true';

    },

Can you tell me the line number , it is avaible "this._case.short_description = gs.getMessage("{0} case for {1}", [ serviceName, username ]);"

[Harish KM]

You need to check this script include "hr_CaseUtils" for short desc