Hr case short recsription

[chandan31]

Hi All,

Can you tell me  in which script short description of hr case is populating  "HR service name - employee name (employee ID)because one of the service which is designed recently i want static short description like  "abcd" but i am unable to find the script .

Can you suggest.

[chandan31]

It is available"hr_CaseUtils" , Can you tell where to modify for particular HR service ,

Can you guide me 

[Harish KM · Accepted solution]

You could do like this

_setShortDescription: function(serviceName, username) {

gs.info("check ServiceName"+serviceName);// check the value of your servicename in logs

        if(serviceName == "Your Service Name") // pass your HR servicename you get in log

        {

            this._case.short_description = gs.getMessage("{0} case for {1}", [ "YOur short desc", username ]);

        }

        else

        {

                this._case.short_description = gs.getMessage("{0} case for {1}", [ serviceName, username ]);

        }

    },

[chandan31]

Hi ,

I got the line in the hr_CaseUtils" script include where to modify for the script , i am not able to understand how to stop the short description for  particular Hr service or item.

[Harish KM]

Did you try the logic I shared?