html field not passing data across via api

[CandyDee]

Afternoon all

Im working on an ServiceNow to ServiceNow integration via Rest API.

I have a field 'implementation plan' on my side which is a string field. On the Customers side the 'Implementation Plan' field is a HTML field.

When i create my record and send via rest api I can pass the text i type into my 'Implementation plan' field  and it appears as it should on there side. So all good.

When the customer creates a record on there side to send across , What they type into there Implementation plan field  doesn't come across, It arrives with 'Undefined' i think. I'm guessing there is a json method i may have to use.

Any suggestions or anyone had the same issue and got a solution. Thanks all. 

[jaheerhattiwale]

@CandyDee Its should pass as the HTML field return the HTML in string format itself.

Can you please add the screenshots of the code where you are facing issue?

[CandyDee]

Hi Jaheer thanks for the response. The below is the business rule with the code, all other fields are working fine. 

[jaheerhattiwale]

@CandyDee Can you please post the jsonEncode function as well?

[jaheerhattiwale · Accepted solution]

@CandyDee As implementation plan is a html field it return the html string not the object. So instead of passing it to jsonEncode function. use the script below to extract text from html string.

var implementationPlan = current.implementation_plan+'';

implementationPlan = implementationPlan.replace(/<\/?[^>]+(>|$)/g, "");

//Send this in the API setStringParameter function

Please mark as correct answer if this solves your issue.