Http 400 THE REQUEST URI DOES NOT MATCH THE APIS

RandyK
Mega Contributor

‎05-19-2022 11:11 AM

Hello,

When trying to do search, with automation to see if ticket has been created before and in open status with REST API, incident ticket with a jobname that has a # in the name.  (like ISP00#B.  This only happens with these type jobnames, all others are fine.  I have code to include in the search endpoint ISP00>23B.  It comes back with HTTP 400 THE REQUEST URI DOES NOT MATCH THE APIS.  It works fine in our Dev servicenow environment. 

 

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-O-
Kilo Patron

‎05-19-2022 11:56 AM

Character # (like ? or &) has special meaning in a URL, so if the incident or job name is part of the URL, it must be escaped (JavaScript has function decodeURIComponent() to do that).

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Hitoshi Ozawa
Giga Sage
Giga Sage

‎05-19-2022 04:14 PM

Hi Randy,

Replace "#" with "%23".

JavaScript function to encode url is encodeURIComponent().

var str = '#123';
var uri = "https://example.com/?product=" + encodeURIComponent(str);
gs.info(uri);

Execution result

*** Script: https://example.com/?product=%23123

FYI. Following page has a list of URL escape codes.

https://docs.microfocus.com/OMi/10.62/Content/OMi/ExtGuide/ExtApps/URL_encoding.htm

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