HTTPSConnectionPool(host='instance.service-now.com', port=443):Max retries exceeded with url

[meghanacn0606]

The proper response is sent from ServiceNow but on output  received on One automation Automation HTTPSConnectionPool(host='instance.service-now.com', port=443):Max retries exceeded with url.

Just wanted to understand this issue is from which end from servicenow end or any network related issue ?

[Sandeep Rajput]

@meghanacn0606 Found following relevant articles regarding this issue

https://community.splunk.com/t5/All-Apps-and-Add-ons/ServiceNow-Splunk-Addon-Not-Secops-Addon-Issues...

https://www.servicenow.com/community/now-platform-articles/load-data-to-snowflake-via-python-script/...

And they indicate certificate related issue. 

Hope this helps.

[meghanacn0606]

Hello @Sandeep Rajput 

HTTPSConnectionPool(host='Instance.service-now.com', port=443): Max retries exceeded with url: /api/ocbo3/customtableapi/u_ritm_tasks_variables/GetOneEngineFilter/ed3307748c3dc81818d4cb337e429d76?task_id=de8052e9ff8fce101cc3fd3fd34fd983 (Caused by ProxyError('Cannot connect to proxy.', OSError("(10054, 'WSAECONNRESET')")))

This is exact error which is occuring 

[dinh1]

Has your issue been solved, @meghanacn0606?

We started to receive below error for the past few days for many REST API integrations in our production with Washington DC patch 7

FAILED! => {"changed": false, "msg": "Failed to update record: HTTPSConnectionPool(host='instance.service-now.com', port=443): Max retries exceeded with url: /api/now/table/u_cmdb_ci_db_udb_catalog?sysparm_query=sys_id%3D14d1feaec3f81614f3049d63e40131e3&sysparm_limit=10000&sysparm_offset=0&sysparm_display_value=False&sysparm_suppress_pagination_header=False&sysparm_exclude_reference_link=False&sysparm_view=&sysparm_fields= (Caused by ProxyError('Cannot connect to proxy.', ConnectionResetError(104, 'Connection reset by peer')))"}

Having a case with vendor and but not yet figuring out the cause nor solution.  Any help would be appreciated!