hyperlink in business rule

[punitchourey]

Hi All,

we have created a business to update the activity of incident whenever there is an update on incident task.

whenever work notes and additional comments of incident task gets updated, we are copying the respective work notes and additional comments of incident task(s) to the work notes and additional comments of incident. 

Incident activity is looking like below

ex: Work Notes of INCTASK01: <abc>

Additional Comments of INCTASK01: <xyz>.

We want task number in this activity of Incident, in this INCTASK01 to be a hyperlink. 

We tried to do, it is not treating that as a link and displaying whole text as below:

Work Notes of  <a href=" https://dev55548.service-now.com//incident_task.do?sys_id=9d21940f37229b8046c5c93754990e5c ">ITASK0106208</a>: qwqwqw

Please suggest possible solution.

Note: We are on Istanbul version.

Thanks,

Punit

[Harish KM]

try like below

current.<field name>= 'https://'+ gs.getProperty('instance_name') + '.service-now.com/' + current.getTableName() + '.do?sys_id=' + current.sys_id;

[punitchourey]

Hi Harish,

I have already tried this. It gives me the whole link as a text.

[Jaspal Singh]

Hi,

Try enclosing the snippet in [code]. You may refer link once.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[punitchourey]

hi Jaspal,

used [code] but still not working