hyperlink in business rule

[punitchourey]

Hi All,

we have created a business to update the activity of incident whenever there is an update on incident task.

whenever work notes and additional comments of incident task gets updated, we are copying the respective work notes and additional comments of incident task(s) to the work notes and additional comments of incident. 

Incident activity is looking like below

ex: Work Notes of INCTASK01: <abc>

Additional Comments of INCTASK01: <xyz>.

We want task number in this activity of Incident, in this INCTASK01 to be a hyperlink. 

We tried to do, it is not treating that as a link and displaying whole text as below:

Work Notes of  <a href=" https://dev55548.service-now.com//incident_task.do?sys_id=9d21940f37229b8046c5c93754990e5c ">ITASK0106208</a>: qwqwqw

Please suggest possible solution.

Note: We are on Istanbul version.

Thanks,

Punit

[Chuck Tomasi · Accepted solution]

Have you taken a look at this? Docs: Render journal field entries as HTML

Can you test it manually (enter the code tags and HTML manually) before putting it in  BR?

Have you also taken a look to see if you have validation on? Docs: Validate HTML in Journal fields

Is the HTML Sanitizer involved? Docs: HTML Sanitizer

[punitchourey]

Hi Chuck,

Thank you for providing the useful links.

I checked and found that the property - glide.ui.security.allow_codetag  was set to false.

Description of the property: Allow support for embedding HTML code by using the [code] tag.

Hence it was not accepting [code].

I set the value of the property to true and it worked.

[ServiceNerd]

https://youtu.be/tlCKSPD8IBQ