Hyperlink in Description

[reza1921]

Hi all, 

I want to add a hyperlink in the description for a category on the service portal. Is that possible? 

What other options do I have to achieve this? I want to add a hyperlink for FAQs on one of the categories. 

[Hitoshi Ozawa]

Maybe not understanding the question.

Just add a link to a text from Maintain Item - Catalog Item's Description field.

Result in service portal. There is a link on text "ServiceNow"

[Moin Kazi · Accepted solution]

Hi @reza1921 ,

I have checked sc_category table field Description and it is translated text type field which does not support HTML or Markdown and will display content as plain text always.

Hope this help you.

Regards

Moin

[Hitoshi Ozawa]

If you want to modify the "description" field's type to html instead of text in the Maintain Categories, you'll first need to change the data type of field "description" in sc_category table from "Translated Text" to "Translated HTML".

You'll be able to enter a link in your catagory description now but when displayed on the portal, description will come up as a HTML string because SC Category Page" widget quotes the description field when displaying.

Since you can't modify the SC Category Page directly, you'll need to clone it and then modify the content. The downside is that ServiceNow may overwrite any changes when ServiceNow is upgraded.