Hyperlink should be visible for KB Article record unlike REQ, RITM under 'MY TASK' on esc portal
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5 hours ago
Hi,
I have a requirement wherein, the approver of the knowledge article should be able to see the hyperlink for KB Record , under 'MY TASKS' on ESC Portal
For this,
I have created a Task Configuration named 'KB' under 'Approvals' To-Do Configuration.
It is generating a hyperlink with name : empty , but when opened it shows a error with 'Knowledge record not found'
I have configured the below details under 'Task Configuration'
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