hyperlink to instance in Email script

[Aditya2]

Hi 

I'm having a requirement where I have to display a hyperlink on email notification. That link should guide user to knowledge article present in the instance. The link to the article is present in a property. The link must work independant of instance. 

Thanks in Advance

[Ankur Swami]

Hi,

You can create the link from followed by the below line of code:

template.print('<a href="https://' + gs.getProperty('instance_name') + '.service-now.com/nav_to.do?uri=incident.do?sys_id=' + gr.sys_id + '">' + gr.number + '</a>');

gs.getProperty('instance_name') gives you the current instance name.

Please mark correct answer if it helps.

Thanks,

Ankur

[Saurav11]

Hello,

You can use this below for Incident.. you can customize as per your requirement this below link. I used this in current Jakarta version and it works. 

template.print('<a href="https://' + gs.getProperty('instance_name') + '.service-now.com/nav_to.do?uri=incident.do?sys_id=' + gr.sys_id + '">' + gr.number + '</a>');

Hope this helps. Please mark the answer as correct/helpful based on impact.

[Sourabh26 · Accepted solution]

Hi,

Use below login as per requirement.

Get Instance Name - 
var instName = gs.getProperty("instance_name");

Get KB Article link - 
var kbArticle = gs.getProperty("your_property_name");


template.print('<a href="https://' + instName + '.service-now.com/' + kbArticle + '</a>');

Please mark the answer as correct/helpful based on impact.

Regards,

Sourabh