I am in one domain but i want to see records of another domain how can i do that?

[sangeethasingh1]

Hi,

I am trying to fetch records from 3 different domain where in i do not have access to those domains.

But i am using a rest api call to fetch records from these 3 domains. but i am not able to get records as i do not have access.

Please help

[Ivano B]

Hi Sangeethasingh

I suppose you can work on the visibility domain list set up. Please check the following article from the wiki

Domain Separation Setup - ServiceNow Wiki

Cheers

Robo

[sangeethasingh1]

I tried with the below approach but still was not able to see any records from visibility domain. Do I have to do some additional

Steps to test or see if it is working or not? When I impersonate that user I see only the records in his domain none of the records

from visibility domain. Am I missing something? Please let me know.

Thanks

Sangeetha

[ghsrikanth]

Hi,

    I thought your requirement is to only 'fetch' records which are in another domain on querying, if that is the only requirement then you can use queryNoDomain as mentioned - gr.queryNoDomain();

But if your requirement is, all the time the user has to see these records belonging to other domain -

Create a new Group

Go to the group, add visibility domains related list

Add the domain to the visibility domain for the group

So only the users belonging to the group can only see the records

Hopefully it helps

[ghsrikanth]

There is a GlideRecord API call, gr.queryNoDomain() can be used to momentarily disable the domain separation for that query.

With this you can access the records in other domain.

You may have to work around this with REST Call.

GlideRecord - ServiceNow Wiki

Hopefully it helps