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I am in one domain but i want to see records of another domain how can i do that?

sangeethasingh1
ServiceNow Employee
ServiceNow Employee

Hi,

I am trying to fetch records from 3 different domain where in i do not have access to those domains.

But i am using a rest api call to fetch records from these 3 domains. but i am not able to get records as i do not have access.

Please help

5 REPLIES 5

everett_thompso
ServiceNow Employee
ServiceNow Employee

Greetings Sangeethasingh, Within the ServiceNow platform on the instance that is domain separated you should first sort out either visibility domain, managed domain or a contains that will supply access to the domains that you are trying to access data from. Make sure the SOAP or REST service account within ServiceNow has been granted the appropriate access by granting visibility or contains or managed domain. Then your rest call should work. Managed Domains: https://docs.servicenow.com/administer/company_and_domain_separation/task/t_ManuManDomPartRec.html Visibility Domains: https://docs.servicenow.com/administer/company_and_domain_separation/task/t_ChangeDomainVisibility.h... Contains: https://docs.servicenow.com/administer/company_and_domain_separation/task/t_CrContRelBetDom.html I hope this helps -- please let me know.