I am trying to update caller id table in incident table via transform map, but its creating a blank

[srinivasrao]

Team,

I am trying to update caller id table in incident table via transform map, but its creating a blank record 

in user table and setting undefined in caller id field in incident table. can you help me with this?

[Mark Manders]

Putting the name as referenced value field name should do the trick as well, but I think you need to check on what value is in the source. Is it the same as the 'user_name'? 

What info comes from the logs? 

The reason an empty user gets created, is because of you 'create' choice action: no user found, create one. And that explains the 'undefined' on the incident: it has a record, but nothing to show.

[srinivasrao]

Hi Mark,

I had set the referenced value field name as user_name, in the logs i got 

No matching user found for caller: undefined

Regards,

Srinivas

[srinivasrao]

Also tried with choice action ignore , still the same message.

No matching user found for caller: undefined

Thanks

Srinivas.

[Rajesh Chopade1]

Hi @srinivasrao 

- Check 'caller' field is exists in import set table.

- Double check field mapping in your transform map.

- Field name is case sensitive, so cross check you are using correct one.

I hope my answer helps you to resolve your issue, if yes mark my answer helps you to resolve your issue.

THANK YOU

rajesh