I am trying to use a condition of email.subject.contains ("xxxx") on an inboud email action but it doesn't work

[donna_mcclung]

I can get an inbound action to work with email.subject.startsWith("Single - ") but not contains. I am on Fuji release.

[Michael Fry1]

You will have to use indexOf. Something like this:

email.subject.toLowerCase().indexOf("single - ") >= 0

[PM20]

Hi Michael,

Can you please suggest me the code?

Example: If the word HOT is in the Body Text, I need a HOT ticket to be created, but if someone puts HOTEL, I want to avoid a HOT ticket being created.

[Nate23]

try

if((email.subject.indexOf('put what u want here') != -1)

if the subject is not found it will return -1

[donna_mcclung]

confused as to what I actually put in the field, where will it return a 0 or a 1.   this is a field called condition.   not the script field