I can't see the option "Variables" while creating a task for a catalog item

[Musabyimana]

Hi all,

I've created variables for my catalogue item. It went well.

Now I'm creating related tasks, but when setting up the conditions, the option "Variable" does not appear in the dropdown !!!?!!?

What can be the problem ?

Thanks for your help.

Thomas

[Musabyimana]

Hi, unfortunately I can't share the screen. I'm working on a very sensitive environment. But it's simple. You've got a catalog and then categories within a catalog and then a catalog item within a category. I'm on the catalog item. I've finished defining the variables (user inputs - I find the term variables quite confusing by the way). I've finished defining ui policies. I'm now on the tab "tasks" trying to define tasks. Within a task screen  you can set a condition (s) of it being created based on the variables you defined. For that, in the drop down you have to select the option "Variables".  This option is missing. That is my problem my dear.

[AshishKM]

if you are developing the new catalog item and completed all variables definition. 

next for catalog task, either you are using workflow or flow, where you can configure the tasks. 

In the workflow, if you are already on catalog task object then variables option will not visible there, you can apply If condition before the task object and apply the variables conditions.

[Musabyimana]

HI,

We probably not referring the same versions of serviceNow. Mine does not have a workflow where I can define tasks. It has a tab for  defining tasks (check the image attached).

[AshishKM]

Got it, correct , we were not on same page.

that , Item Task tab is related list mapped with "sc_cat_item", OOTB this tab is not visible in my PDI, you must have some addition custom tabs for purpose.

Does this task create in sc_task table. In general, we are using workflow on RITM and get the Task created via the workflow.

[Musabyimana]

There is nothing created in sc_task. 

I don't even know it creates the tasks.