I can't update the choice list

[ServiceNow Use6]

Hi All,

I have a field called state, I made all the existing choice list as False and added a new member in the choice list, but still the old list shows up and is not updating with the new member. Kindly help.

Regards

Suman P.

[SNOWman2 · Accepted solution]

There is a client script called 'Handle valid state transitions' on that table that is adding state options onLoad. Seemingly to keep status transitions consistent. Even with your update to set the choice options as inactive, this script is able to force add the states you don't want to see. 

[ServiceNow Use6]

Hi @SNOWman2 ,

Thank you so much. I have made the client script as inactive, but I still see Open member along with the one I have added. Can you please help me how to get rid of Open. Kindly help.

Regards

Suman P.

[ServiceNow Use6]

Hi @SNOWman2 ,

I got the solution, I overwrite the value of Open with New, it worked perfectly.

Regards

Suman P.