I cannot seem to get an Email Notification when a record's due date is reached

Navaneeth1
Tera Guru

 

I wish to receive an email when that particular date and time arrive in real-time. 

 

So far I have created a Notification in System Notification>Email>Notifications with the following condition as shown in the below image.

 

Email sending is enabled in Email properties and the notification is working for record updation or insertion. 

 

Can anyone please help me?

 

Thank you.

 

1 ACCEPTED SOLUTION

Hi,

you can add the link in the email body using this

https://community.servicenow.com/community?id=community_question&sys_id=018ecdccdbe2101011762183ca96...

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

15 REPLIES 15

Thank you for the help!

Also could you please tell me how I can attach the particular record link whose due date is met on that email?

Thank you in advance!

Hi,

you can add the link in the email body using this

https://community.servicenow.com/community?id=community_question&sys_id=018ecdccdbe2101011762183ca96...

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thank you so much for your help! 

It worked

Hi @Ankur Bawiskar ,
How to modify the flow conditions if I want to send notification 4 hours before due date

Ricky Singh
Tera Expert

Is it also possible to use the flow designer to set the due date to a future date say 20 business days out.