I have a catalog item in status checked out , and i'm not able to remove the checked out
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-10-2021 01:10 AM
I have a catalog item in status checked out , and i'm not able to remove the checked out
Neither cancel the checkout neither in the catalog builder
Message: You cannot edit this item here as it is checked out for editing in Catalog Builder
Could you support me ?
Thanks in advance
Roberto
Screenshot attached
- Labels:
-
Service Portal Development
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-04-2023 09:33 AM
Hi,
Hope you are having the SN Utils in Chrome.
1. Open the catalog item where you are facing issue regarding publishing/Checked out.
2. Double click on the field label, it will pop-up the below box.
3. Add the Value as "draft" and save the form.
It will definitely resolve your issue.
Please mark the answer as Helpful !!
Regards,
Meghnath Kale
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-19-2023 04:16 PM
This problem still exists in Tokyo for me as admin. When I click "Edit in Catalog Builder" as shown in the image below:
It immediately switches to the "you cannot edit this item here as it is checked out for editing in Catalog Builder"
It's an endless loop. Cancel check out -> Edit in catalog builder -> you cannot edit.
Meghnath's suggestion to double click the state field does nothing more than show me greyed out fields that I am not allowed to select. "Draft" is one of the choices, but I can't select it. Is this behaviour different if I am not on a developer instance?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-12-2024 08:15 AM
Hi,
Was this ever resolved? If not the simple thing you can do is export the XML. Edit below
<state>publishing</state> to <state>draft</state>
<checked_out\> to <checked_out>false</checked_out>
re-import the XML and its done.