I have a choice that is showing in blue.

abrahams · ‎06-27-2014

I have a choice that I added as an option to State. It is active and I can't see any issues with it yet the text is showing in blue. According to the article that I found on the wiki http://wiki.servicenow.com/index.php?title=Customizing_Choice_Lists it states "By default, inactive or invalid choice list values appear in blue text instead of black." I deleted the entry and recreated it but still it is showing in blue. This is an intiger field. Would anyone have any ideas?

abrahams · ‎07-07-2014

ServiceNow response to this issue is listed below.

Sometimes the new values aren't properly cached. They cleared the cache and it looks great!

Again ... Thank you all for your help!

View solution in original post

rezacol · ‎06-27-2014

The choice list which is showing in blue means it has incorrect value matching.

rezacol · ‎06-27-2014

http://wiki.servicenow.com/index.php?title=Customizing_Choice_Lists

Hope the above link with section 5.2 helps you.

Thanks,

Reza

abrahams · ‎06-27-2014

I read that it represents an incorrect value or inactive. I don't see that either my entry. The link provided is the same link I stated in my question. I seem to be unable to see what I am missing.

rezacol · ‎06-27-2014

Which SN release are you using ? Below is the link thread on the same issue.

https://community.servicenow.com/thread/155612