We have a requirement to remove the "Delete" action from Stockroom records (alm_stockroom) in Hardware Asset Workspace so that users are not able to delete stockrooms from the workspace UI.Currently, the Delete option appears under the three-dot men...
Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...
Hi All,We have an integration trigger set via a flow designer. It has a script step which builds a string variables named 'details'. It contains few ticket details separated by newline:syntax:var details = "";details += "Short description: " + inputs...
HI All, What is the difference between Incident state vs state on the incident form? Which field we should use on incident form and for defining incident SLA?
Hi all,I am currently working on the Quote Management module. In the Quote Line Items tab within Workspace, all quote line items are displayed in a list view.We have a requirement to remove the editable pencil (inline edit) icon from this list view. ...
We would like to disable the export feature from the Data Visualization in Platform Analytics.In Core-UI, we created a role and based on this export role, we were able to control the export. this was working well. We do not want all the users to expo...
I am planning to submit our application for re-certification and want to ensure it supports MID Server. Our app, until now, had no support for the MID Server. Please provide the specific technical requirements, application configurations, APIs, scrip...
Dear team, Does anyone know what is causing this error? My instance remains inaccessible.Had posted on LinkedIn as well, hardly fetched any responses to my thread there, indicating that this might be just on selected PDIs. Any clue will help or if t...
I have dates visible on smart assessment in corner but it only says Created 2, Due Date 20, can i add month and year also to that format?
Hi guysHope you hearede about htis new Unified Experience Integration between ServiceNow + Genesys Cloud. We tried to install the new integration with the official implementation guide v. 2.6.1 from ServiceNow. Now we are done, and we have at least ...
Are there any plans to make the Developer Guides available on GitHub similar to how the main Product Documentation has been made available there?Reference:ServiceNow Community: ServiceNow Product Documentation is Now on GitHubDeveloper Guides
After provisioning a PDI, Australia release, the change management app menus are missing. I've released and reprovisioned twice with same result.I can verify that the change mgt related tables are there, i can grab the url for change tables, or for '...
Hi everyone,I am working on an outbound email integration where the system sends an initial email notification to an external vendor system when a record is created. Later, when the same record is updated, we need to send additional update notificati...
I have Virtual Agent enabled on both the SP and ESC portals. My requirement is to disable Virtual Agent only for the ESC portal while keeping it available on the SP portal. I noticed that modifying the sp_agent_chat_config configuration can disabl...
When I click the "Resolve" UI Action, it opens the resolution dialog in both Native UI and SOW. However, in the CSM Configurable Workspace, the same UI Action is not working and the dialog does not appear. I am using the same UI Action configuration...
