When I opened the "IT Agent Dashboard" (sys_id:f7c7986e4324821097aac6ecbab8f2fb) from the list displayed in Self-Service>Dashboards to hide it, the following message appeared. 　You cannot edit this dashboard because it is marked as read only. Duplica...
In a Problem form I did add a field location.country. This field is enable to write for me, Adm user, but for other users this field keeps disabled. how can i turn this filed enable for others users that create a Problem record?
Hi folks!I’ve been trying to configure a Forward Inbound Email Action. There’s a script that should create an email reply to the sender.In my test, the user exists in the instance with the same email address (test@outlook.com). The condition is simpl...
I am looking to modify the Catalog EVAM to add a button to add the item directly to the cart instead of having to navigate to the form and then add to the cart. Has anyone done this or have any suggestion on modifying the template and adding a button...
Hi, I’m working on a Service Portal page where I’ve added a List Search widget to display records. The requirement is that users should only see records belonging to their own branch. For example, if I’m logged in from the Delhi branch, only Delhi br...
Hello community-We have enabled AI SearchAll is good except...When I enter in an INC number, example: INC0012345, it shows up in the type ahead search results. The user can then click on the type ahead result and is taken to a page that we have NOT c...
I am trying to transfer employee offer letter in "sn_hr_ef_employee_document".I am using Data Source file Retrieval Method as Attachment.In CSV file there are three columns employeeID,AttachmentName,document type,AttachmentContent(Base64 String) whic...
Hi We have a Use-Case where I am trying to resolve this via ServiceNow, need some inputs if we can do it! Currently, We create SFTP link and users/passwords in the SFTP system and then send the password information via emails to them. Is there any w...
I have read quite a few pages and can't seem to get a clear answer. We would like to send an email to an external customer from servicenow. We utilize azure and Microsoft products and spokes available. Is it possible to have Servicenow trigger an ema...
Would appreciate a second opinion on my findings related to CSM Portal users (customers).Having upgraded to Zurich from Xanadu, and with the enforcement of MFA for all users, we had been expecting an announcement to appear for on the CSM Portal advis...
required help @Vasantharajan N @Ankur Bawiskar @RaghavSh As I need to fetch the business_service values from the history list and as well as from the related incident.As the "business_service" value is missing in the records.By using fix script need...
Hello ITOM World, There are couple of threads and document - Certificate management. Unable to conclude are we able to discover certificates as out of box using Discovery ?? is there an OOB pattern / prove available? ORthere has to be custom pattern ...
Hi all - I'm using Yokohama, and am trying to set an SLA to not be attached at all to incidents that are created outside of business hours. I currently have things set up to work on a schedule, but even outside of SLA schedule the SLA in question get...
Hi,I'm trying to set a variable from g_modal using a UI Action. The goal is to set the value from the button to the variable, but this doesn't work. If I try to save it to any field, then it works properly.Any thoughts on how to save the value to a v...
Hi All, I have requirement where i need to copy all comment from an RITM - Including comments added during approvals - to the related SC Task. The goal is to ensure that all comments made before the approval are reflected on the SC Task once it is cr...
