Hi Community We are doing a poc to show similar tickets to the fulfillers - based on the short description field input. This will help fulfillers identify accepted resolution steps from similar cases.We want to achieve this using:Primary: Predictive...
Hi everyone,I am trying to build a report that shows a count of incidents that were initially assigned to a specific group (e.g., our Service Desk) and see exactly which assignment groups they were moved to next.I am using the incident_metric table w...
I am implementing a service portal using UI Builder. I was able to create a header using a "chrome_header" property.And I was also able to add a Logo in Header, But I need to make this header logo clickable. i.e., When portal user clicks the header l...
Hi Team - In my PDI getting this ' Flow Execution ErrorOpen Context Record ' in flow operations PDI version is - zurich can anyone please help me here
How can I add hyper link using onLoad client script and g_form.showFieldMsg(for example the user will see 'click here' and it will redirect to google)My field name is: u_priferiatable name: sn_slm_case
Our client is a bilingual client that wants to use both languages in the ServiceNow Environment. However, due to language conventions in the country in question, most translations in the table names are incorrect and require a change to the table la...
DocIntel Admin page > Use Case > Document tasks tab > when I try to load the PDF into Document Intelligence via "Open in Document Intelligence", it won't get past "The document is being prepared for display." So, I never get the preview of the PDF s...
Hi Everyone can someone help me to get the background script to update the serial number filed for 225 Linux servers ThanksRuthirakotti A
Following the version update (Yokohama to Australia), a button layout element remains visible. While the input screen correctly displays the submit button, the detail screen shows only the layout structure without the functional button itself. Deleti...
Hi, I am stuck waitlisted for an Australia PDI. I want to cancel my request so that I can request a lower version. There is no option to cancel my request on the main Developer page. It shows that I am waitlisted, but provides no option to cancel.
Hi - We have configured SCCM integration to populate windows devices and so far, it's working fine. I have been asked to not populate IP Address, Disk, Network Adapter and Software classes for now. Is there an easy way to accomplish this? and may be ...
Hi Team , can anyone please help me on this requriemnet . In Incident Module, 3 strike rule automation needs to be implemented.If User is not responding for continuously for 3 follow-ups, Incident needs to move into resolved state automatically. Excl...
Hi, How to add Assignment Group inside the Discuss button Pop Up page, if we Click on Discuss button in incident form?
Hello Team, how to display the ritms which are waiting for approval along with the changes shown in below image in front end for cusomer