Hello! We are building a scoped mobile app that runs in Mobile Agent. It worked fine on our Dev instance but once we moved it to the Test instance, we are seeing "Restricted by Access Control" "records" in the list view. The list is filtered by assig...
Is it possible to create a question on a Smart Assessment which has different weights for each possible answer? For example, a single question has 3 possible answers:- Yes- No- N/AIs it possible for "Yes" and "No" to have a weight of 1 while "N/A" ha...
Hey Experts, If we open any business rule/script includes or any scripts.. we will have 'Versions' related list that capture all the updates. But, we want to show only latest update and any OOTB platform upgrade version only i.e. any one who wants to...
I'm using a client catalog script and and client callable script include to implement a requirement and avoid the selection of weekend days and holidays on a date time field on a catalog item.I'm using the glideSchedule isInSchedule method but I'm ge...
Hi Team,I have a requirement in a Catalog Item where I need to make a variable both Mandatory and Read-only, even though it is not predefined as such.Is it possible to make a variable Mandatory and Read-only at the same time?If yes, what would be the...
HI, Please advise how to create flow for below requirement, All The service requests have to get approval before the task can be generated. ServiceNow autogenerates SR approval collected (User Approval → Yes, Manager Approval → Yes, IT Approval → Yes...
In the Incident form, related lists such as Task SLAs, Affected CIs, Impacted Services/CIs, and Child Incidents are expected to appear side by side. However, in my instance, these related lists are appearing vertically, one below the other. All the l...
Do we have a way to create a dashboard for bounced emails so we can retrieve the email addresses? I checked the available options, but I’m not able to create one using the sys_blocked_email_address or sys_blocked_email_address_log tables. I do see th...
I have variable, that is type list_collector on the alm_asset table. Should the list_collector return 'no matches found' I want to display and un-hide a single line text field. How would do that?In my list_collector, I have a reference qualifier appl...
the following code : <span id="changeRequestDateMsg">${new ChangeRequestDateMessage(current).getDateMsg()} </span> is in an annotation field in the change request form, it shows a certain message as it should in the default view but in the workspace ...
Hello, This relates to the change_request form. On my Paris developer instance, I can see there is an annotation that has this text: ${new ChangeRequestDateMessage(current).getDateMsg()} Which is rendered as follows: I was unable to find an...
I tried to open the same form to view the dynamic annotation, but the behavior changes depending on whether the form is opened in Workspace or in UI16.This one from workspace And this one from the UI16
Hi Friends, We started using SOW (Service Operations Workspaces) for ITSM. There are some catalog items and knowledge articles which we want to show to the user based on their roles always. Not just based on keywords. These are like top recommendatio...
Hi,I have a survey created in the mobile app that consists“The second question is a reference field (sys_user) that currently allows selecting only one user at a time. How can I enable it to select multiple users?”What are possible ways we can achiev...
Hi Team, I need to update the OOTB stages in "Step based request fulfillment" flow but this flow is in readonly mode and can't edit the stages in it. Is there any other way were we can modify the stages. Please help. Thanks
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