Hi Community, I'm facing an issue reported by my client. In a list view, after selecting a value in a field and pressing Tab button, the cursor does not move to the next adjacent column. Instead, it stays on the current field (or behaves unexpectedly...
Hi,On the project task table, I have made changes in its dictionary by removing the choice of None. It was a dropdown with none and I changed that option and want it show default value always which is Opex. In Classic view, it works fine. But in "Pro...
We have a requirement to improve CMDB data quality by reducing "Unknown", blank, and non-standardized values across all principal classesI would like to understand whether ServiceNow ITOM Discovery can help address this requirement. Specifically:Can ...
Hello Everyone, The Infra team is managing tags for Cloud Hosted VM in Azure Portal and through SG-Azure, the tags are discovered either as a VM Instance or Cloud Resource. The requirement is tags are stored in cmdb_key_value table. How to copy those...
Is anyone else's PDI stuck in "Waking Instance..."? I also see the message: "Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now." Is this a known ServiceNow outage, or should I restart my instance?
I have a questions regarding Agent Chat in Workspace after transferring a chat between agents: Agent 1 (English) transfers a chat to Agent 2 (Dutch).Messages sent by Agent 2 are displayed in Dutch for Agent 1 and are not translated to English.How...
After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation and is unable to leave the chat.Is this expected behavior, or is there a configuration that allows the transferring agent to exit the conversation after the transfer?
PDI ID (dev420574). the status is stuck on "Waking Instance...".Mention the top banner message: "Your PDI is temporarily hibernating due to an infrastructure issue."
Hi Team,I created Health and Safety in My Action Items in the ESC Portal. When I click on Health and Safety, it displays all tasks. However, I want it to display only Health and Safety records.Could you please help me with a solution?
Hello ServiceNow Developer Support,I am unable to access my Personal Developer Instance.Instance Name: dev304110Release: ZurichIssue:My Personal Developer Instance has been offline for more than 24 hours.Whenever I try to open the instance from the D...
PDI is temporarily hibernating due to an infrastructure issue
I have encountered this problem on an Australia Patch 2 -hotfix 3a instance. The problem is with sharing reports. The search bar is not providing any results even tough it should match on multiple records:The search is stuck in the infinite "Searchin...
Hello ServiceNow Support Team,I am currently unable to access my Personal Developer Instance dev390436.The instance status is showing "Hibernating", and a banner on the Developer Portal indicates:"Your PDI is temporarily hibernating due to an infrast...
Hi Everyone,I am facing an issue with a Catalog Client Script in ServiceNow. After the Australia upgrade, the script editor has become read-only, and I am no longer able to edit the script. Has anyone knows why this is happening? Any guidance on the ...
Hi Everyone,I'm trying to create a dashboard with an SLA Compliance (%) KPI in Platform AnalyticsCould anyone guide me on the best way to configure this in Platform AnalyticsSpecifically:Is there a standard way to calculate this percentage?Should thi...