Purchase Order Received: Consumable Status Should Automatically Change to Consumed
When a Purchase Order is marked as Received today, then the associated Consumable record should automatically be updated to the Consumed state.
Forum Posts
Retrieve a PGP-Encrypted File from SFTP, Decrypt It, and Send Data to ServiceNow
HI Everyone, I have a scenario, where i have to pick a PGP encrypted file from SFTP server, then decrypt the PGP file and send back to ServiceNow . The file contains data related to HR.Please do help me on this. Thank You, Nandini
CMDB Vs CMDB_CI
If I check the ServiceNow Tables document its states cmdb_ci is the base table while when we go to ServiceNow to can create a Transform Map, there is one more table that shows up as target table - Base Configuration Item [cmdb], screenshot attached. ...
Why is the Catalog column empty in a RITM record even if I already set a Catalog in a catalog item
Hello devs,I configured the Catalog field on a catalog item and expected that when a request is submitted, the Catalog column (sc_catalog) on the corresponding Requested Item (sc_req_item) record would automatically populate based on that configurati...
Creating a Time Worked record from SoW
Hello,I am trying to setup our SOW so that when the Service Desk team works on an incident task they can then create a time worked record from within the related records section. I tested in a PDI that I was able to add Time Worked>Task to the relate...
Virtual Agent on ESC: Language Detection / Dynamic Translation not detecting change of language
Hi Community,I'm facing an issue with Virtual Agent on the Employee Service Center (ESC) portal using Enhanced Chat.We have configured Language Detection and Dynamic Translation for Virtual Agent.The expected scenario is the following:The user's Serv...
Self-configured Teams Bot: Unable to connect DEV and UAT ServiceNow instances to the same Teams tena
Hi Community,I’m currently facing an issue while configuring the ServiceNow Virtual Agent integration with Microsoft Teams using self-configured bots.Our objective is to connect multiple ServiceNow instances to the same Microsoft Teams tenant, with a...
Which of the following are best practice with regard to data imports? (Choose two.)
Hi Team, I'm preparing for CIS-CSM Exam. Please help me to get the answer for below question. Which of the following are best practice with regard to data imports? (Choose two.)A. When importing to multiple instances import to each instance separatel...
Resolved! Store App missing from Dev instance
I am having an issue with a specific Service Graph Connector not being listed in the Application Manager in my development instance. I installed the Service Graph Connector for Ordr, but was having some issues with the configuration, repaired it and ...
Reference Field to sys_user_role Not Visible to Custom Scoped App Users While Equivalent Glide List
Hello Community,I'm looking for guidance on an issue encountered after replacing a Glide List field with a Reference field.I had a field:end_user_roles configured as: Type: Glide List Reference: sys_user_roleUsers were able to see and use this field ...
Demand IN Workspace: Monetary Benefit Plan "New" related list action does not populate Task field
Hi Community,We are encountering an issue when creating a Monetary Benefit Plan (benefit_plan) from a Demand record inside Demand / SPM Workspace.Error Message: "Benefit is not associated with any task"Observed Behavior: •1)When clicking "New" on the...
Confirgure Cell Context Menu in Project Workspace
Hello everyone, In the Project Workspace, when you open a project and go to the “Planning” menu, a table of subprojects and tasks appears. The component used for this view is “SN Task Planner 1.”When you click the context menu (three dots) in a cell—...
Shift Planning
I want to add agent to shift schedule in sn_shift_planning_schedule_shift_agent table but the agent lookup that gets users from sys_user table is showing empty.According to this reference qualifier javascript:'sys_idIN'+new sn_shift_planning.Sh...
Decision Table getting blank
We are facing an issue with the Decision Table publishing process. After making and saving changes, when we publish the Decision Table, the entire table becomes blank and all configured choices and conditions are removed.
Can Change approval policies co exist with custom approvals
Hi all, We have custom approval functionality developed and we also want to be able to also use approvals configured using the change approval policy functionality. Is this possible to do as we have been advised that a hybrid approach to approval gen...
