I need to populate a message when ticket is P1

[shaik_irfan]

Hello Everyone,

I have a requirement where i need to populate if the Priority changes to Critical i.e: P1.

Can anyone help me with the script for this and also please let me know the best practice to populating message whether it is Client script or BR.

On incident table when ever i choose Impact & Urgency as High Priority changes to Critical when ever it changes critical i just to populate a message saying that it is P1 ticket

Thanks in Advance,

Irfan

[Chuck Tomasi · Accepted solution]

Yes, you can throw a warning on P1 incidents form an onChange client script. I would do it something like this (untested code ahead)

[Deepak Ingale1]

getMessage() is synchronous call to server correct to retrieve record in system message table?

[Chuck Tomasi]

Technically, anything that appears in getMessage() should be placed in the Messages field to do translation properly.

[shaik_irfan]

Perfect Thanks Chuck