I need to populate a message when ticket is P1

shaik_irfan · ‎06-28-2017

Hello Everyone,

I have a requirement where i need to populate if the Priority changes to Critical i.e: P1.

Can anyone help me with the script for this and also please let me know the best practice to populating message whether it is Client script or BR.

On incident table when ever i choose Impact & Urgency as High Priority changes to Critical when ever it changes critical i just to populate a message saying that it is P1 ticket

Thanks in Advance,

Irfan

Chuck Tomasi · ‎06-28-2017

Yes, you can throw a warning on P1 incidents form an onChange client script. I would do it something like this (untested code ahead)

View solution in original post

Chuck Tomasi · ‎06-28-2017

And so many left to learn.

Deepak Ingale1 · ‎06-28-2017

And that's why we watch technow and happy hour live coding so that we can learn from you !!!

Chuck Tomasi · ‎06-28-2017

I think I learn more from the community than you learn from me.

Deepak Ingale1 · ‎06-28-2017

Yes, community is great and so as your sessions.

Otherwise I and may be many others would have never got to know how jelly works if there would not have been TechNow episodes 1 , 2 and 3.

shaik_irfan · ‎06-28-2017

Chuck,

AMAZING...!!!

But just wanted to confirm that is written onSubmit can i change it to OnChange ???

As per my req once priority change to 1 ciritical message to be populated...