I want make multiple fields read only for multiple user groups

[pvv1045330]

Hi All,

I want make multiple fields read-only for multiple groups on change table, when change state is all except new state.

How can I make fields read only and what is best practice.

Thanks,   

[Dr Atul G- LNG]

 Hi @pvv1045330 

A similar issue

https://www.servicenow.com/community/developer-forum/how-to-make-several-fields-read-only-when-state...

https://www.servicenow.com/community/developer-forum/field-is-read-only-for-everyone-except-2-groups...

[Amit Gujarathi]

HI @pvv1045330 ,
I trust you are doing great.
Please find the below client script for the same :

// Client Script to make fields read-only
(function onLoad() {
    // Check if the user is in the required groups
    if (isUserInGroups(['change_manager', 'itil'])) {
        // Check if the state is not 'New'
        var changeState = g_form.getValue('state');
        if (changeState !== 'new') {
            // Make fields read-only
            g_form.setReadOnly('description', true);
            g_form.setReadOnly('category', true);
        }
    }
})();

// Function to check if the user is in any of the specified groups
function isUserInGroups(groups) {
    for (var i = 0; i < groups.length; i++) {
        if (g_user.hasRole(groups[i])) {
            return true;
        }
    }
    return false;
}

[AndersBGS]

Hi @pvv1045330 ,

A start recommendation would be to start define:

• When should fields be read-only? Under which circumstances, which groups/users etc.
• When should fields NOT be read-only? Under which circumstances, which groups/users etc.

Based on if you provide specific descriptions and questions to above, it will be much easier to help you.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders  

[pvv1045330]

Hi @AndersBGS ,

• When should fields be read-only? Under which circumstances, which groups/users etc.

            a) when change state is assess, authorize, scheduled, implementation, review, closed, canceled.

                 all fields should be read only except Work notes, Assignment group, Assign to etc.

Group names: service desk, IT support group, etc.

• When should fields NOT be read-only? Under which circumstances, which groups/users etc.

          Change state is New all fields should editable form all user.

Thanks,