I want send notification if request is Only Production

JVINAY
Tera Contributor

Hi Team,

I want send notification if the request is " Production" and send subject body " This request is production only request, in order to processed with this production only request, admins will needs to check in the Provision prod check box and save".

suppose when user request" Dev, Test , Prod " or "Dev, Prod "or  Test , Prod this notification should not go through.

This notification send Production Only request.

I want to send notification only for requests that are specially for Production, not for requests that mention Production in the other environments like Dev or Test

JVINAY_0-1744615673437.png

Which condition should i apply and send the notification ? , Please help me how to send.

 

Thank you.

 

2 ACCEPTED SOLUTIONS

@JVINAY 

then simply in the condition field of that notification check the field value is PROD etc

AnkurBawiskar_0-1744623864347.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

@JVINAY 

I can see in the screenshot:

AGLearnNGrow_0-1744624353004.png

 

if you have this field in your table then what you were doing was correct

 

AGLearnNGrow_1-1744624405765.png

 

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

13 REPLIES 13

@JVINAY 

then simply in the condition field of that notification check the field value is PROD etc

AnkurBawiskar_0-1744623864347.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar , I was some condition's it's working.

Thank you 

@JVINAY 

Glad to help.

Atul also shared the same response.

You can now mark multiple responses as correct.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @JVINAY 

When you mention the "environment is production," are you referring to a field in a form, or are you referring to the "Prod" instance? If it's a field, you can use that field in a condition. Also, how are you storing the subject body—are you referring to the short description? And on which table are you creating this notification?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @JVINAY 

 

Did you check my previous comment?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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