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04-14-2025 12:35 AM
Hi Team,
I want send notification if the request is " Production" and send subject body " This request is production only request, in order to processed with this production only request, admins will needs to check in the Provision prod check box and save".
suppose when user request" Dev, Test , Prod " or "Dev, Prod "or Test , Prod this notification should not go through.
This notification send Production Only request.
I want to send notification only for requests that are specially for Production, not for requests that mention Production in the other environments like Dev or Test
Which condition should i apply and send the notification ? , Please help me how to send.
Thank you.
Solved! Go to Solution.
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04-14-2025 02:44 AM
then simply in the condition field of that notification check the field value is PROD etc
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-14-2025 02:53 AM
I can see in the screenshot:
if you have this field in your table then what you were doing was correct
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-14-2025 02:44 AM
then simply in the condition field of that notification check the field value is PROD etc
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-14-2025 02:55 AM
Hi @Ankur Bawiskar , I was some condition's it's working.
Thank you
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04-14-2025 03:09 AM
Glad to help.
Atul also shared the same response.
You can now mark multiple responses as correct.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-14-2025 12:42 AM
Hi @JVINAY
When you mention the "environment is production," are you referring to a field in a form, or are you referring to the "Prod" instance? If it's a field, you can use that field in a condition. Also, how are you storing the subject body—are you referring to the short description? And on which table are you creating this notification?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-14-2025 02:20 AM
Hi @JVINAY
Did you check my previous comment?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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