I want to define the mail script body.

[Jyoti36]

1. I just simply want to use the variables in the mail script body and then us that mail script.

2. I want to use that mail script in my Business rule to copy the body into the Worknotes field.

Please guide if anyone has done something similar.

Thanks!

[Pradeep Sharma]

Hi Jyo,

The best way to start is to refer OOTB notification email scripts or wiki reference. Refer section 4 here.

Email Notifications - ServiceNow Wiki

You can fetch field value as current.field_column name on notification email scripts.

Please let me know if you are blocked.

[Jyoti36]

HI Pradeep,

Thanks for your quick response!

But I am just wondering if we can call mail script via Business Rule, any thoughts?

Thanks,

Jyo

[Pradeep Sharma]

Hi Jyo,

Thanks for the update. You can trigger events to fire notification via BR.

http://wiki.servicenow.com/index.php?title=Events_and_Email_Notification

[Jyoti36]

Hi Pradeep,

I am not using custom made events, it's just insert thing on my email notification.

SO, how can I achieve without using that, I believe we can use sys_email table for that matter.

Any suggestions?

Thanks!