I want to hide a button (UI Action) from users with a certain role

[ewilks]

In the condition of the UI Action, I currently have the following code: current.canCreate() && !RP.getListControl().isOmitNewButton() && !RP.isRelatedList()

I would like to keep anyone who has the role of auditor from seeing this UI Action (button), so I added: && !gs.hasRole('auditor')

The entirety of the condition is now:   current.canCreate() && !RP.getListControl().isOmitNewButton() && !RP.isRelatedList() && !gs.hasRole('auditor')

I assumed that this would mean, that for a user to see this, they would have to not have the role of auditor.   But when I impersonate an auditor, I still see the button.

What am I doing wrong?

[m_servicenow]

Eric,

You can use below script in condition. Just paste below script:

(current.canCreate() && !RP.getListControl().isOmitNewButton() && !RP.isRelatedList()) && !gs.hasRole('auditor')

Let me know if still you getting issues.

I believe now you can do what you want exaclty

[ewilks]

I tried that, but it hid the button (UI Action) only from the admin, so I tried this:

(current.canCreate() && !RP.getListControl().isOmitNewButton() && !RP.isRelatedList()) && (gs.hasRole('admin') || !gs.hasRole('auditor'))

Now the admin can see the button, just like every other user, including those with auditor role.

[ken_tang]

Hi Eric,

Were you able to find a resolution to this?   I"m running into the same issue where the !gs.hasRole("role") does not work.

[ewilks]

Ken,

Yes, I did.   Here is what happened in a nutshell...

The original was like this:

current.canCreate() && !RP.getListControl().isOmitNewButton() && !RP.isRelatedList()

I updated it to this which didn't work:

current.canCreate() && !RP.getListControl().isOmitNewButton() && !RP.isRelatedList() && !gs.hasRole('auditor')

Ultimately, used this and it worked

current.canCreate() && !RP.getListControl().isOmitNewButton() && !RP.isRelatedList() && (!gs.hasRole('auditor') || gs.hasRole('admin'))

Notice that I added parenthesis to the last two qualifiers so that the (user is not auditor OR is admin).   I hope it helps.

[vaibhavdesai]

Hello,

I am running into same problem "!gs.hasRole('asset_viewer')" hides button from every single user in service-now. So i tried solution given above "(!gs.hasRole('asset_viewer') || gs.hasRole('admin'))".

Now in this case i am able to hide button from asset_viewer and admin is able to see it.But, what about other users? how i can show this button to them.

Thanks for the help in advance.