I want to Set Notification Contract Nearing Expiration that send out reminders at 180 days prior to the end date

sudaporn
Giga Expert

I want to set notification contract expiration date   , How I do. Pls recommence

1 ACCEPTED SOLUTION

because 18 December is within 180days , that's why. Change the date to 2017 December and check..it should not trigger.



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7 REPLIES 7

Deepa Srivastav
Kilo Sage

Hi Sudaporn,



Check below:


Scriptless Scheduled Jobs


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stefanb2
ServiceNow Employee
ServiceNow Employee

You can create an email notification for this. Log in as system administrator, then in the navigator, go to 'system notifications -> email -> notifications'. Create new, input a name and chose the contracts table. On the first tab 'when to send', create your condition, e.g. the attribute 'ends' which is the end of the contract, then 'relative', 'on or after', '180', 'days', 'from now'.


In addition, chose on the second tab who will receive the email and on the third tab the content of the email.


Hope this helps.


Is that right


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stefanb2
ServiceNow Employee
ServiceNow Employee

Actually, I thought about this again. This approach will only send an email notification when you update the contract and at that time the contract expires in less than 180 days. This is probably the wrong approach, because what I think you want is that this runs automatically in the background. Please check Deepa's approach above.