I would like to make UI Policy Action work only for users with specific roles.

[chanken]

Hi Everyone,

I would like to make UI Policy Action work only for users with specific roles.

I have two roles (Role A, Role B).

I want to set mandatory filed when user having Role B assigns the assignto of   incident to a user who has RoleB.

However, when user having RoleA assigns the assignto of incident to a user who has RoleB, I do not want to set mandatory items.

Is it possible to realize by using a script?

Do you have better solutions?

thanks.

[Harsh Vardhan]

you can do it through display business rule + onLoad() client script to get the assigned to user value.

then use hasRole('role name') to check if it has this role then make field mandatory .g_form.setMandatory('<field name>',true);

https://www.servicenowguru.com/scripting/user-object-cheat-sheet/

[Harsh Vardhan]

you can also achieve it through ui policy.

Hope it will help you.

do dot waling in condition.

http://wiki.servicenow.com/index.php?title=Dot-Walking#gsc.tab=0

[Goran WitchDoc]

Remember that ui policies needs the fields to be able to evaluate the conditions... At least last time I checked.

[chanken]

Hi harsh,

Thank you for your reply.

I not want   to set mandatory,when "assigned to.Roles" is ITIL and login user not has ITIL.

I wolud like to know how to setting UI Policy.

I am using a different view for users who have ITIL roles or who do not have ITIL roles.

thanks.