I would like to make UI Policy Action work only for users with specific roles.

[chanken]

Hi Everyone,

I would like to make UI Policy Action work only for users with specific roles.

I have two roles (Role A, Role B).

I want to set mandatory filed when user having Role B assigns the assignto of   incident to a user who has RoleB.

However, when user having RoleA assigns the assignto of incident to a user who has RoleB, I do not want to set mandatory items.

Is it possible to realize by using a script?

Do you have better solutions?

thanks.

[Harsh Vardhan]

have you checked those field has set mandatory from the field level?

right click on that field>> configure Dictionary then check Mandatory check box has checked?

[chanken]

Hi harsh,

I checked "configure Dictionary",   "Mandatory check box" is no check.

thanks.

[Harsh Vardhan]

try with field watcher

http://wiki.servicenow.com/index.php?title=Field_Watcher#gsc.tab=0

[chanken]

Hi harsh,

Thank you soo much.

I used a field watcher and noticed that an unintended UI policy was running.

Even more,That UI policy is set to mandatory item set to false, but it is working to set it to true.

I will create ticket for HI.

Do I have other things to look for on my own?

thanks.

[Harsh Vardhan]

Can you try to change the order of your ui policy ? let's check if that helps you or not