If a form is not available to a user then any other person cannot raise a request on his behalf

[Garima Tripath1]

Hi,

I have a requirement wherein when a person is creating a request and the requested for is some other person for whom the form is not available, I need to alert the user that a request cannot be raised for this person since the form is not available for him. Please advise on how to proceed with this.

Thanks,

Garima

[Ankur Bawiskar]

Hi,

then you can use this logic

1) onChange of that user variable use GlideAjax and pass that user

2) then in script include function use User Criteria Loader Script

use this script to get the user criteria that user satisfies; then search in that the sysId of the User criteria which is present to your catalog item

var arr = new sn_uc.UserCriteriaLoader.getAllUserCriteria(<passSysIdHere>);


var sysIdToSearch = ''; // give the sysId here

if(arr.indexOf() > -1){
return 'valid';
}
else{
return 'invalid';
}

Regards
Ankur

[Shruti · Accepted solution]

Hi,

If Requested for is a field on the form, try to use 'Requested For' variable type instead of reference type

If the Requested for user doesn't fall under the user criteria, below error message will be displayed and form won't get submitted.

[Garima Tripath1]

Hi Thanks a lot @StarK , this helped, could you also help me customise this error message?

[Shruti]

Hi, 

Navigate to System UI -> Messages. Create a message entry with below values

Key -> Item is unavailable for this user

Language -> English

Message -> Enter desired text here

[Garima Tripath1]

Hi, 

What if I want the message to be dynamic according to the requested for user.