If a group name is changed in Active Directory will that name change in ServiceNow or will it create a new group?

[mikegrynch]

We are using LDAP integration with the Listener running every 5 mins and a Scheduled Job that brings in new Groups at 10:30 pm every night. Someof my co-workers think a new group will be created if the group name is changed in Active Directory. Can anyone shed some light? 🙂

[Deepak Ingale1 · Accepted solution]

Hi Mike,

If you have set coalesce on group name field, then it would result in new group Creation.

If you want group name to be updated, then you should set coalesce on SSID, which is one of the attribute of active directory object. You will require to map it to some field on SN or create a new field on group table to map it

[mikegrynch]

Thank you for the quick reply! Much appreciated!

[Alikutty A]

Hi Mike,

It depends on your transform map setup. If the group name is changed in LDAP, it will create a new group in your Service Now instance. On the OOB LDAP transform map, the group name is the unique key or coalesce. If you send the same group name, it will update the other fields on the group record or If you are sending a different group name which does not exist (or a rename), a new group will be created.

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

[mikegrynch]

Thank you for the quick reply! Much appreciated!