If a group name is changed in Active Directory will that name change in ServiceNow or will it create a new group?

mikegrynch · ‎05-10-2017

We are using LDAP integration with the Listener running every 5 mins and a Scheduled Job that brings in new Groups at 10:30 pm every night. Someof my co-workers think a new group will be created if the group name is changed in Active Directory. Can anyone shed some light? 🙂

Deepak Ingale1 · ‎05-10-2017

Hi Mike,

If you have set coalesce on group name field, then it would result in new group Creation.

If you want group name to be updated, then you should set coalesce on SSID, which is one of the attribute of active directory object. You will require to map it to some field on SN or create a new field on group table to map it

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sachin_namjoshi · ‎05-10-2017

It depends on coalesce column you have set on your transform map.

IF you have coalesce on "name" on your target table ( sys_user_group), then existing groups will be updated with matching name.

If no group is found with existing name, then new group will be created by LDAP scheduled job.

Regards,

Sachin

mikegrynch · ‎05-10-2017

Thank you for the quick reply! Much appreciated!