If specific user from group get inactive then assign all incidents to his manager so that he will further can assign to available member from group.

[micky09]

If specific user from group get inactive then assign all incidents to his manager so that he will further can assign to available member from group.

[Anurag Tripathi · Accepted solution]

You can write a business rule on user table 

after / update

condition: active changes to false

Script: 

var gr = new GlideRecord('incident');

gr.addQuery('active', true);

gr.addQuery('assigned_to.sys_id', ''+current.sys_id);

gr.setWorkflow(false);//use this if you dont need any BRs to trigger , else dont

gr.query();

while(gr.next())

{

gr.assigned_to=current.manager;

gr.update();

}

-Anurag Tripathi

Please mark my answer correct/helpful if it solved your issue.

[Anurag Tripathi]

Hey Mate, did you try this? 

If you dont need anything else then please close this thread by marking an answer correct.

[Sunil B N]

Hi Micky,

1. Create Business rule on Update and when active changes to false.
2. Code to re-assign all active incidents at once.

var gr = new GlideRecord('incident');
gr.addQuery('active', true);
gr.addQuery('assigned_to', current.getUniqueValue());
gr.setValue('assigned_to', current.manager);
gr.updateMultiple();

Cheers,
Sunil B N