If subcategory is email or antivirus then service field must be hidden

[Shubham_verma]

If subcategory is email or antivirus then service field must be hidden on incident form.How to achieve this using client script?

[Sumanth16]

Hi @Shubham_verma ,

Create on change client script and select field "subcategory" and add below script:

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var subcat = g_form.getValue('sub_category');//update your field name
if (subcat == "email") {//update email value
g_form.setDisplay('u_rate',false);  // update your service field name

}
}

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Shubham_verma]

function onChange(_control, _oldValue, newValue, isLoading, _isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

    var subcat = g_form.getValue('subcategory');//update your field name

if (subcat == "email") {//update email value

g_form.setDisplay('business_service',false);  // update your service field name

}}

   //Type appropriate comment here, and begin script below

}           

issue still persists!