if user views a kb article it's not capturing in kb_use table

[Community Alums]

When a User views kb article it's not creating a record in kb_use table

[AndersBGS]

Hi @Community Alums ,

Where are the user viewing the article? Is the user logged in? is it consistent for all users or only some? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Community Alums]

Where are the user viewing the article? - esc Portal
Is the user logged in? - Yes
is it consistent for all users or only some? - For Everyone

[Community Alums]

I checked the Event registration Stats it's triggering but the script action kb.view is not populated in the Slowest Handler id:

In my PDI it's Populating value: